Such a pleasure

It was such a pleasure to have my new security system installed by your company. 

 

Recently, my house was broken into.  Our house had been wired during construction; we just did not hook up the alarms.  All it took was a call to your company and you squeezed me into the busy schedule.

 

David and Robert were the two technicians who came to my house.  It was a lengthy job and they stayed to the end.  Both were extremely professional and left my house in good order after they were finished.  David was very patient and personable as he explained the alarm system to me, even though it was 8:00 p.m. and they had both worked a long day.

 

It is important to impart excellent customer service, especially in a small community.  Your technicians did exactly that and more.  Please let them know that their expertise and work ethic was greatly appreciated.  David even followed up to let me know my account number, as I had not called in to get it before his call. Thank you for making me feel safe in my own home once again. 

 

 - Lisa Gray